Shipping policy

Last updated: November 11, 2026

Shipping & Delivery

At Novamixt, we aim to make every order simple and convenient, from checkout to delivery.

  • Order Processing: Orders are processed within 1–2 business days.

  • Estimated Delivery: Orders generally arrive within 2–4 business days after shipment.

  • Shipping Cost: We offer free shipping on all orders within the United States.

Delivery times are estimates and may vary due to holidays, weather conditions, or unexpected carrier delays.

Order Processing

After placing your order, you will receive an order confirmation email.

Our team will prepare your order for shipment within 1–2 business days. Once your package has been shipped, you will receive a shipping confirmation email with tracking information so you can follow its progress.

Shipping Carriers

We use established shipping services to deliver orders throughout the United States.

Depending on your delivery address and shipping availability, your package may be handled by USPS, UPS, FedEx, or DHL. The carrier is selected according to the destination and available shipping options.

Delivery Information

Most orders are delivered within 2–4 business days after shipment.

Free shipping is available on all orders shipped within the United States.

Please note that delivery estimates may occasionally be affected by weather conditions, public holidays, or delays outside our control.

Delayed Orders

If your package has not arrived within the estimated delivery timeframe, please allow up to 2 additional business days for delivery.

If your order has still not arrived after this period, contact us at novamixtshop@gmail.com and provide your order number. Our support team will check the delivery status and assist you.

Damaged or Incorrect Items

If you receive a damaged package or an incorrect item, please contact us within 48 hours of delivery.

To help us review your request, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and its packaging

We will review the information and provide an appropriate resolution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at novamixtshop@gmail.com.

Cancellation requests can only be accepted before the order enters processing. Once processing or shipment has started, cancellation may no longer be possible.

Contact Us

Support Contact: novamixtshop@gmail.com
Phone: +1 (405) 650-1471
Address: 3000 Fort Point Rd, Galveston, TX 77550, United States